People looking for a moving company tend to ask a fairly predictable set of questions. They usually fall into a few categories: cost, trust, logistics, and service details.
1. Cost & Pricing Questions (almost always first)
- How much will the move cost?
- Do you charge by the hour or by weight?
- Are there extra fees (stairs, long carry, elevators, fuel, travel time)?
- Is packing included in the price?
- Do you require a deposit?
- What happens if the move takes longer than expected?
- Are there discounts (military, senior, off-season, weekday)?
2. Availability & Scheduling
- Are you available on my move date?
- How far in advance should I book?
- Can you handle last-minute or emergency moves?
- What time will the movers arrive?
- How long will the move take?
3. Trust, Safety & Legitimacy
- Are you licensed and insured?
- What kind of insurance coverage is included?
- What happens if something is damaged or lost?
- Do you have reviews or references?
- How long have you been in business?
- Are your movers employees or subcontractors?
4. Services Offered
- Do you offer packing and unpacking services?
- Can you provide packing materials?
- Do you disassemble and reassemble furniture?
- Can you move specialty items (pianos, safes, antiques, artwork)?
- Do you offer storage if my new place isn’t ready?
- Do you do local, long-distance, or interstate moves?
5. Logistics & Preparation
- What do I need to do before moving day?
- What items won’t you move (hazardous materials, plants, etc.)?
- Do I need to reserve parking or an elevator?
- How many movers will be sent?
- What size truck will you use?
6. Policies & What-If Scenarios
- What is your cancellation or rescheduling policy?
- What happens if it rains or snows?
- What if I’m not fully packed when movers arrive?
- What if my move date changes?
- What happens if there’s a delay in delivery (for long-distance)?
7. Red-Flag / Scam-Prevention Questions (more informed customers)
- Is this a binding or non-binding estimate?
- Will the price change on moving day?
- Can I get everything in writing?
- Who do I contact if there’s a problem?
- Do you provide a written contract or bill of lading?
8. Emotional / Reassurance Questions (often unspoken)
- Will my belongings be treated carefully?
- Will the movers be professional and respectful?
- Can I trust you in my home?
- Will this be stressful or smooth?
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